|Remote Support||Free 24/7/365||$200/hr (1/2 hr min)|
|On-Site Support||$150/hr ($200 1st hr)||$200/hr ($250 1st hr)|
|After Hours Remote Support||Free 24/7/365||not available|
|After Hours On Site Support||$300/hr ($400 1st hr)||not available|
|Business Hours M-F 8am-4pm PT Excluding Holidays|
It’s a comprehensive support membership that includes a dedicated 24/7 Basic Remote Support Team, a local Advanced Remote & On-site Support Team as well as 24/7 remote monitoring of your system. It is dedicated for members only.
Once subscribed you will receive a personalized support app with easy access to support contact info, and you will be given a dedicated email address, phone number and link for live chat.
No, your first contact should always be to our 24/7 Remote Support Team.
Yes! However, our 24/7 Remote Support Team will always attempt to solve your issue remotely first. If they cannot resolve the issue, your issue will be escalated to our local ADE Advanced Support Team.
No, our ADE local team is not available for 24/7 support.
No, our 24×7 support team is located in Richmond, Virginia and Las Vegas, Nevada. Our team is comprised of highly skilled home technology experts who are trained on the specifics of your system. You can feel confident knowing that many of the calls fielded are resolved without dispatching a technician to your home.
Yes, each membership includes ongoing remote maintenance including software and firmware updates.
On-site visits are discounted for each membership.
You are guaranteed a response within 60 minutes.
The configuration is extremely detailed. Every component in your system needs to be labeled and identified by room so that the 24×7 support team has all the information they need to effectively monitor and support your system. This is a critical step to enabling the highest quality 24×7 support available.
ADE can monitor: